9. Frequently Asked Questions

Last updated: September 5, 2026

How long does shipping take?

Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 6 to 10 business days.
Delivery times are estimates and may vary during busy periods, customs processing or due to carrier delays.

Where do you ship from?

Some orders are shipped directly from our trusted fulfilment partners.
This may include partners located outside Canada.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.

Do you offer free shipping?

Yes, we offer free shipping across Canada, unless stated otherwise at checkout.

Do you offer returns?

Yes, Sarah’s Collection offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
info@sarahs-collection.com

How do I start a return?

Email us at:
info@sarahs-collection.com

Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.

Who pays for return shipping?

For change-of-mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with an international fulfilment partner, the customer is responsible for sending the return to that address.
This does not limit any rights you may have under applicable Canadian consumer protection laws.

When will I receive my refund?

Once your return has been received and approved, we will issue your refund to the original payment method within 5 business days.
Your bank or payment provider may need additional time to post the refund to your account.

What if my item is faulty or incorrect?

Please contact us as soon as possible at:
info@sarahs-collection.com

Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps in accordance with applicable consumer protection laws.