Refund Policy

Returns

Our policy lasts 30 days for select retail items, unless custom printed. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace.  * Please see custom printed items & size issue refund policies.  

* We cannot guarantee for cancellation of order, once a buying order is   completed by buyer.

* Custom Printed Items No-Refund Policy:  B/c our products are custom printed/designed on demand, the custom printed items in section (A) below are non-refundable and are not eligible for return or exchange in the rare event that you aren't happy with your item.  Our items all vary per print, as they are custom & we do not keep them in stock.

(Section A) - Custom printed: large & small Polo Shirts, T-Shirts, Women & Men Jeans, Bags & Wallets.

* Custom Printed Items Sizing No- Refund Policy:  B/c our products are custom printed/designed, products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.  To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.  This policy is especially applicable to items such as our custom printed Polo Shirts, T-Shirts, Women & Men Jeans.

* Customer Shipping Address Responsibility Policy:  We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone).  In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address.  Sarahs Collection cannot accept responsibility for wrong shipping information entered during customer checkout.  Please double-check your shipping address before you submit your order.  We want to make sure that you get your package safe and sound to your front door.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to collectionsarahs@gmail.com and we will fix it.

Please do not send your purchase back to the manufacturer. 



Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

collectionsarahs@gmail.com 

Sale items (if applicable) 
only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

*Full Refund is applicable if the item is not delivered by 60 days from the order date. Buyer is liable for any customs & duty fee.

 

Return Shipping 

To return your product, please contact collectionsarahs@gmail.com for shipping details. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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